Inclusive Customer Service Excellence KHDA Approved Corporate Training in Dubai
Empower Your Team to Deliver Service That’s Truly Inclusive, Empathetic, and Neurodiversity Aware
In today’s fast-paced, customer-first world, people expect more than just quick service, they expect respect, understanding, and empathy.
Our Inclusive Customer Service Excellence training, approved by KHDA (Dubai’s Knowledge and Human Development Authority), is a game-changing program designed to help your team connect better with all kinds of customers, especially those with neurodiverse needs such as autism, ADHD, or dyslexia.
Whether you’re a retail brand, a hospitality business, or a corporate office handling customer support , this training transforms the way your team listens, responds, and solves problems.
Course Details
Instructor
Mhel Malaluan, RN
Kristine Dela Cruz, RN
Duration & Schedule
1 Day Express | 2-3 Days In-Depth
Accreditation
Why This Training Matters
Your customers come from all walks of life. Some communicate differently. Some process information in unique ways.
Neurodivergent individuals often face barriers in everyday customer service interactions but your team has the power to change that.
This program combines customer service best practices with a deep dive into neurodiversity awareness, so your team can create welcoming, accessible, and respectful experiences for every single customer.
What You’ll Learn
Customer Service Essentials
- Deliver service that’s professional, consistent, and warm
- Understand what today’s customers expect from every touchpoint
- Leave lasting impressions that build brand loyalty
Communication & Listening Skills
- Listen actively and respond with clarity
- Adapt tone and language to meet different communication styles
- Recognize and respond to non-verbal cues
Handling Complaints & Difficult Situations
- Stay calm under pressure and resolve conflicts with empathy
- Use emotional intelligence to de-escalate and recover service
- Turn complaints into opportunities for trust and loyalty
Understanding Neurodiversity in Customer Service
- Identify traits of autism, ADHD, dyslexia, and more
- Avoid common missteps and unconscious biases
- Use inclusive language and service strategies
- Spot signs of discomfort, overload, or miscommunication
- Respond with sensitivity and confidence
Technology & Accessibility Tools
- Make your service channels (digital & physical) user-friendly for everyone
- Leverage assistive technologies to support accessibility
Inclusive Team Collaboration
- Support neurodiverse coworkers and team members
- Foster a workplace culture built on equity and understanding
Who This Training is For
This is the perfect training for teams and leaders who care about customer experience and inclusion:
- Customer-facing staff in retail, hospitality, healthcare, and call centers
- Receptionists, front desk professionals, and service agents
- HR managers, team leaders, and department heads
- Corporate training departments and DEI champions
Course Format & Schedule
We offer flexible formats to match your team’s schedule:
- 1-Day Express Workshop – Focused, impactful, and practical
- 2–3 Day In-Depth Program – Ideal for lasting culture change
- Optional e-Learning Follow-Ups – For continued learning and reinforcement
- On-Site or Live Virtual Training – Across UAE or remote offices
- Fully customizable content tailored to your industry
Certification & Accreditation
- KHDA Certified (Dubai) – Official recognition for corporate development
- Option to include CPD Certification (Continuing Professional Development)
- Company-wide certificate of completion for each participant
Why Choose Us?
- Expert Trainers in Customer Service, DEI, and Neurodiversity
- Real-world scenarios and role-play-based learning
- Trusted by top employers in the UAE
- Custom solutions for government, retail, hospitality, healthcare, and tech
Our approach is human, respectful, and practical — because we believe inclusive service is better service.
Corporate Training That Drives Results
When your team learns to communicate with empathy and awareness, customers feel seen and valued and that leads to higher satisfaction, loyalty, and brand love.
This training goes beyond the basics it helps your business reflect the values of a modern, inclusive society.
Frequently Asked Questions
- Is this training KHDA approved?
Yes, this course is officially approved by the Knowledge and Human Development Authority (KHDA) in Dubai. - Do we need prior experience in customer service?
No. The program is suitable for both beginners and experienced professionals. - Will this help with our DEI and accessibility goals?
Absolutely. Neurodiversity inclusion is a key part of modern DEI strategy and this training gives your team the tools to lead the way. - Can we book this as an in-house training for our company?
Yes. We offer fully tailored corporate training for organizations of all sizes.