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TERMS AND CONDITIONS

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1. Introduction

Welcome to We Aspire Education Support Services LLC. These Terms and Conditions outline your responsibilities and rights as a student upon enrolling in any of our training programs. By registering, you agree to abide by the policies stated below.

2. Enrollment and Payment

2.1 Enrollment Confirmation

  • Enrollment is confirmed once your payment or payment plan is approved.
  • The first installment and miscellaneous fees must be paid before the course starts to secure your spot.

2.2 Payment Plans and Schedule

  • Fees may be paid in full or through an approved installment plan.
  • The payment schedule will be provided in your enrollment agreement and must be followed.

2.3 Payment Due Dates

  • Installments are due at the end of each month.
  • A 7-day grace period is provided for late payments.

2.4 Late Payments

  • A 5% penalty will be charged on any installment not paid within the grace period.
  • After two missed payments, enrollment may be suspended or terminated without refund.

2.5 Payment Methods

  • Accepted payment methods: credit card, bank transfer, cash, payment link, cheque, or Buy Now, Pay Later (BNPL) options such as Tabby or Tamara.

2.6 Payment Default

  • Missing two consecutive payments may lead to legal action.
  • Students are responsible for any legal and collection costs incurred.

2.7 Course Completion and Certification

  • All fees must be fully paid before any certificate is issued.
  • Completion of clearance from Training, Finance, and Admin departments is required.
  • You must submit a copy of your passport, Emirates ID, and a passport-size photo.

3. Attendance and Punctuality

  • Attendance is mandatory.
  • Arrive on time; late arrivals may not be admitted.
  • Poor attendance may affect your eligibility for certification.

4. Code of Conduct

  • Respect: Treat all staff and classmates with dignity
  • Integrity: No cheating, plagiarism, or dishonest behavior.
  • Safety: Follow all safety guidelines.
  • Professionalism: Dress and behave professionally.
  • Confidentiality: Respect privacy and confidentiality of shared information.

5. Classroom Rules

  • Preparation: Be prepared with required materials.
  • Participation: Actively participate in all activities.

  • Keep mobile devices silent.

  • Maintain cleanliness and order.

  • Follow all instructor directions without causing disruptions.

6. Assessment and Certification

  • Evaluation may include exams, and practical assessments.
  • Certificates are issued only after successfully completing course requirements and clearance.
  • Required documentation (passport, Emirates ID, ID photo) must be submitted.

7. Intellectual Property

  • All course materials are property of We Aspire Education Support Services LLC.
  • Reproduction or distribution without permission is prohibited.

8. Privacy Policy

  • Your personal data is used only for academic and administrative purposes.
  • We do not share personal data with third parties without consent, unless required by law.

9. Amendments

  • Any changes to payment plans or course schedules must be agreed upon in writing.
  • Changes will be made only under exceptional circumstances.

10. Termination

  • We reserve the right to suspend or terminate enrollment for violation of these Terms, the Code of Conduct, or Classroom Rules.

11. Liability

  • We are not responsible for personal injury, loss, or damage to property during training.
  • Students are responsible for their own insurance.

12. Dispute Resolution

  • Disputes will be resolved through arbitration under UAE law.
  • Students agree to binding arbitration and waive the right to file lawsuits.
  • Efforts to resolve disputes amicably must be made before arbitration.

13. Refund Policy

13.1 General Conditions

  • All course fees are non-refundable.
  • If the student has attended the 1st session, there will be no refund.

13.2 Course Cancellation by We Aspire

  • Full refund or option to transfer to a future course at no additional cost.

13.3 Non-Refundable Fees

  • Fees for materials, textbooks, and services are not refundable and will be deducted.

13.4 Transfer Policy

  • Students can transfer to another course with at least 14 days’ notice before the original course starts.

13.5 No Show Policy

  • Students who miss the first class without notification are ineligible for refunds.

13.6 Repeated Course Fees

  • Fees for repeating a course are non-refundable.

13.7 Request Process

  • Requests must be made in writing and sent to: management@weaspire.ae
  • Processing time is 14 business days. Approved requests will be issued using the original payment method.

14. Remedial and Review Classes

  • Students who fail an assessment may attend a remedial class (if available).
  • If failed again, a paid comprehensive review class is available.
  • Failure after the review means no certificate will be issued.
  • Attendance in remedial/review classes is required for eligibility.

15. Force Majeure

  • We are not liable for disruptions caused by events beyond our control (e.g., natural disasters, war).
  • Alternative arrangements will be offered when possible.

16. Governing Law

  • These Terms and Conditions are governed by the laws of the United Arab Emirates.
  • Legal action must be brought in UAE courts.

17. Severability

  • If any part of these Terms is found unenforceable, the remaining sections remain valid and effective.

18. Entire Agreement

  • These Terms and Conditions, along with the Refund Policy and Installment Agreement, constitute the full agreement between the student and We Aspire Education Support Services LLC.

INSTALLMENT AND PAYMENT AGREEMENT

1. Introduction

Welcome to We Aspire Education Support Services LLC! This agreement explains the rules for paying your course fees in installments. Please read carefully and follow these rules.

2. Payment Terms

2.1 Enrollment Confirmation

  • Your spot in the course is reserved when we approve your payment plan.
  • You must pay the first installment before the course starts.

2.2 Payment Schedule

  • You can pay the course fees in installments.
  • The dates and amounts of these payments will be given to you when you sign up.

2.3 Late Payments

  • You have 7 extra days to make each payment after it is due.
  • If you don’t pay within these 7 days, you will need to pay an extra 5% of the missed payment as a late fee.
  • If you keep missing payments, you might be removed from the course and won’t get a refund.

2.4 Payment Methods

  • You can pay using a credit card, bank transfer, cash, payment link, cheque, or Buy Now, Pay Later options like Tabby and Tamara.
  • Make sure you pay on time.

2.5 Default (Missing Payments)

  • If you miss two payments, we will take legal action to get the money you owe.
  • You will also have to pay for any legal costs.

2.6 Course Completion and Certification

  • You must pay for all installments to get your course certificate.
  • You need to complete clearance processes from the Training and Education, Finance, and Admin teams.
  • You must also provide a copy of your passport, Emirates ID, and an ID picture to get your certificate.

3. Cancellation and Refunds

3.1 Cancellation of Enrollment

  • If you want to cancel your enrollment, you must tell us in writing.
  • Refunds will follow our strict refund policy and will subtract any unpaid installments or fees

4. Amendments (Changes to the Agreement)

Changing the Payment Plan

  • Any changes to the payment plan must be agreed upon in writing by both you and We Aspire.
  • Changes will only be made in exceptional situations.

REFUND POLICY

1. Introduction

At We Aspire Education Support Services LLC, we are committed to delivering exceptional educational experiences. We recognize that situations may arise that lead to the need for a refund. This Refund Policy is designed to provide clear guidelines regarding eligibility, procedures, and timelines for refund requests.

2. General Policy Statement

All students are encouraged to review this policy carefully before enrolling in any course. By enrolling, you acknowledge that you understand and accept the terms outlined herein.

3. Refund Eligibility
Refunds are subject to the following conditions:

  • Cancellation by the Student:
    • Partial Refund: Students who cancel their enrollment between 7 and 14 days before the course start date will receive a 50% refund of the course fees paid.
    • No Refund: Cancellations made less than 7 days before the course start date are not eligible for a refund.
  • Course Cancellation by Company:
    • If We Aspire Education Support Services LLC cancels a course for any reason, students will be provided with the option of a full refund or the ability to transfer to a future course at no additional charge.
  • Medical or Emergency Situations:
    • Students facing serious medical issues or emergencies may request a refund or course transfer. Documentation supporting the claim must be submitted within 14 days of the incident for consideration. These requests will be evaluated on a case-by-case basis.

4. Refund Request Process

To initiate a refund request, students must adhere to the following process:

1. Submit a Written Refund Request:

  • Requests must be submitted in writing via email to info@aspiresolutions.ae or by completing the refund request form available at our office. Please include:
  • Your full name
  • Course title and start date
  • Reason for the refund
  • Any supporting documentation (if applicable)

2. Review and Processing:

  • All refund requests will be reviewed within 14 business days of submission. Students will receive notification of the outcome via email.

3. Issuance of Refund:

  • Approved refunds will be processed within 14 business days. Refunds will be issued using the same payment method used for enrollment, unless otherwise agreed upon.