We Aspire ensures that:
- All complaints and appeals are handled in line with the principles of natural justice and procedural fairness (your right to be heard, unbiased judgment, and decisions based on evidence).
- Our Complaints and Appeals Policy is publicly available through our website or by request.
- We acknowledge receipt of all complaints and appeals in writing and work toward resolving them as quickly as possible.
- If resolution is not achieved internally, we offer review by an independent third party, agreeable to both parties.
- If more than 60 calendar days are required to process the complaint or appeal, you will be informed in writing, including the reason for the delay. You will also receive regular progress updates.
We Aspire will:
- Maintain secure records of all complaints, appeals, and outcomes.
- Identify patterns or causes of complaints to improve services and prevent recurrence.
To initiate a complaint or appeal, please contact Student Services or email us at management@weaspire.ae.
Course Marketing Permission
We Aspire occasionally captures photographs, videos, feedback, and testimonials during our training sessions for marketing and promotional purposes.
We will not use your image, video, or written feedback without your express written permission.
Our enrolment form includes a section where you can consent to the use of your content for promotional materials such as brochures, social media, or website publications.
Participation is entirely optional, and your decision will not affect your learning experience or course outcomes in any way.
