As a KHDA-approved training institution, We Aspire Education Support Services LLC is responsible for the quality of education and assessment services delivered to students. We are also responsible for issuing your Certificates of Completion, Records of Results, or Statements of Attainment in compliance with KHDA standards.
As a learner at We Aspire, you have the right to:
- Receive clear and accurate information about your course, its structure, and your progress
- Be treated fairly and respectfully by staff, trainers, assessors, and fellow students
- Learn in a safe, inclusive, and supportive environment, free from discrimination, harassment, or victimisation
- Receive training, assessment, and learner support that is suitable to your needs
- Have your concerns, complaints, or appeals handled promptly, confidentially, and fairly
- Have your personal information handled securely and in accordance with privacy laws
- Access your own training records upon request
Complaints and Appeals
At We Aspire Education Support Services LLC, we are committed to maintaining a fair, respectful, and professional learning environment. If you have a complaint, concern, or wish to appeal a decision, we have a clear policy and procedure in place to ensure your issue is addressed thoroughly and fairly.
You have the right to appeal decisions made by We Aspire, including those relating to academic performance, assessments, disciplinary action, or general grievances.
We will manage and respond to complaints or appeals involving:
- We Aspire’s policies, procedures, or decisions
- Conduct of trainers, assessors, or other staff
- Conduct of fellow students
Assessment Appeals
If you disagree with an assessment result, you may file an academic appeal. This allows you to formally request a review of the decision.
